People in the UK should compulsorily use electronic forms to do business with the government, says Sir Peter Gershon, head of the Office of Government Commerce in a new report on public services reform. The Financial Times reports that Sir Peter's report, in which he also recommends the elimination of 80,000 jobs in the public sector, states that those who are 'e-capable' (young people, students, businesses, intermediaries (such as accountants) and higher tax payers) should only use electronic means to interact with the government. Call centers and other "offline" methods of doing business should only be employed as a second course.
This is an excellent ambition. And while it's true that the UK has a high penetration of broadband access, it's still badly behind many comparable nations and many UK citizens have no hope of getting it any time soon, either because of prohibitive costs or a lack of availability. (Thanks go to BT for the latter. Again.) A further problem is what I consider a lack of cultural acceptance of electronic business in the UK.